Exchange and Return Policy

Exchange and Return Policy

At Gents Hunter, customer satisfaction is our top priority. We aim to provide you with the best shopping experience. Please review our exchange and return policy carefully to ensure a seamless process.

Eligibility for Exchange and Return

1. Products can only be exchanged or returned if:
   • They are received in damaged or defective condition.
   • The wrong product or size was delivered.
2. Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
3. Exchange or return requests must be made within 7 days of receiving the product.

Exchange and Return Process

1. Contact Us:
   • Reach out to our customer support team via WhatsApp at 01838341091 within 7 days of receiving the product.
   • Provide your order number, a description of the issue, and photos of the product if it is damaged or incorrect.
2. Approval:
   • Once your request is reviewed and approved, we will guide you through the next steps.
3. Return Shipping:
   • Customers are responsible for shipping costs when returning items.
   • For defective or incorrect products, Gents Hunter will cover the return shipping costs.
4. Exchange or Refund:
   • Exchanges will be processed after we receive and inspect the returned product.
   • Refunds (if applicable) will be issued to your original payment method or as store credit. Refunds may take 7-10 business days to process.

Non-Exchangeable and Non-Returnable Items

• Products that have been used, damaged by the customer, or altered in any way.
• Products purchased on clearance or as part of a final sale.

Important Notes

• Gents Hunter reserves the right to reject exchange or return requests that do not meet our policy criteria.
• We recommend taking photos of the product at the time of delivery if you suspect any issues.

We value your trust and aim to make every purchase with Gents Hunter a pleasant experience!